Thursday, March 28, 2013

Driving Process Excellence in Shared Services

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The range of available cost efficiency benchmarks are as wide for organisations using a Shared Services model as for those that do not.  There is a major focus on performance measures and continuous improvement, but these have still not delivered the goods. We need an effective approach and experiences for driving process performance gains through understanding the nature of exceptions in business, recognising them in the continuous improvement cycle and using smart analytics to manage the Key Exception Indicators.

Wednesday, March 27, 2013

Shared Services Leaders share Best Practices

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I was fortunate to be invited to speak last week at the European Summit for Leaders in Shared Services. Speakers included Shared Services leaders from organisations including Siemens, Coca Cola Hellenic, BP, Robert McBride, COLT Services, Rolls Royce, Shell, Hertz, Balfour Beatty and Novartis. It was an excellent 2 day event in central London and about 80 delegates joined for a genuinely interactive and collaborative forum.